Service Component
Service Desk |
Onsite support |
Preventative Maintenance |
Training services |
Deliverables: Client access to web portal or service desk phone line for call registration and Tier 1 support only | Deliverables: Onsite attendance by a technician for fault resolution | Deliverables: A visual and operation test of the AV systems | Deliverables: An experienced trainer will provide end user training on the installed AV systems |
Qty: N/A | Qty: Unlimited/ Prepaid Hours | Qty: Annually/Bi-annual/Quarterly | Qty: 2 Hour sessions |
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Remote Access |
Monthly reporting |
24/7 Coverage |
VC Software & Hardware warranty |
Deliverables: Client supplied Remote access for fault finding and system operation | Deliverables: Monthly stats reports on call ID, numbers & status | Deliverables: 24/7 Telephone access to a technician for business-critical systems | Deliverables: VC manufacturer supplied hardware and software warranty |
Qty: N/A | Qty: 12 Reports per annum | Qty: N/A | Qty: See detailed breakdown |
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Resident Service Technician | Deliverables: A client site-based technician performing Helpdesk, Preventative Maintenance, Training, Onsite support services and Monthly reporting for 40 hours per week |
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