Service Component 

 

 

Service Desk

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Onsite support

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Preventative Maintenance

 

Training services

Deliverables: Client access to web portal or service desk phone line for call registration and Tier 1 support only

Deliverables: Onsite attendance by a technician for fault resolution 

Deliverables: A visual and operation test of the AV systems

Deliverables: An experienced trainer will provide end user training on the installed AV systems

Qty: N/A

Qty: Unlimited/ Prepaid Hours

Qty: Annually/Bi-annual/Quarterly

Qty: 2 Hour sessions

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Remote Access

 

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Monthly reporting

 

 

24/7 Coverage

 

 

VC Software & Hardware warranty

Deliverables: Client supplied Remote access for fault finding and system operation 

Deliverables: Monthly stats reports on call ID, numbers & status

Deliverables: 24/7 Telephone access to a technician for business-critical systems

Deliverables: VC manufacturer supplied hardware and software warranty

Qty: N/A

Qty: 12 Reports per annum

Qty: N/A

Qty: See detailed breakdown

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Resident Service Technician

Deliverables: A client site-based technician performing Helpdesk, Preventative Maintenance, Training, Onsite support services and Monthly reporting for 40 hours per week

 

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